Shipping Information
At CONLARIS we are proud to offer our customers FREE SHIPPING on all orders!
Order Processing & Dispatch Times
All orders are processed within 1–3 business days before being dispatched to the shipping courier. Once your order has been processed and handed over to the carrier, you will receive a shipping confirmation email with tracking information where applicable.
Please note that during peak seasons, promotional periods, holidays, or high order volumes, processing times may be extended up to 7 business days.
Shipping & Delivery Information
Estimated delivery times refer to the transit time after your order has been dispatched by our warehouse and handed over to the shipping carrier.
Delivery timeframes may vary depending on several factors, including but not limited to:
- Your country or region of residence
- Customs clearance procedures
- Local courier operations
- Weather conditions or public holidays
Estimated Shipping Times
The estimated delivery time of your package depends on the overall transit time after your order has been dispatched to the carrier. This will vary based on your location. Please see below the estimated delivery times according to your country of residence
- United States: 7-15 business days
- Canada: 7-15 business days
- United Kingdom: 7-15 business days
- Australia: 7-15 business days
- Germany: 7-15 business days
- France: 7-15 business days
- Switzerland: 10-15 business days
- Netherland: 10-15 business days
- New Zeeland: 10-20 business days
- Rest of the World: 10-20 business days
Please note that during peak times and holidays, shipping carriers may experience delays in transit time and tracking updates outside of our control. If a product is being shipped internationally, there may be unexpected custom delays, which could increase the overall delivery time frame.
Incorrect Shipping Address
It is the responsibility of the customer to ensure that all shipping details provided at checkout are accurate and complete. Incomplete or inaccurate shipping details may result in delayed processing or order cancelation. For system-detected address issues, our customer support team will send an email to verify your shipping details within 3 business days of your order being placed. If we do not receive a response within this time, we reserve the right to cancel your order. If an incorrect shipping address is entered, the customer must notify us within 24 hours of placing the order. Failure to do so may result in the order being processed and shipped to the address provided. In such cases, CONLARIS cannot guarantee a replacement or refund for orders shipped to an incorrect address supplied by the customer.
Delayed Delivery
While we make every effort to ensure timely delivery of your order, CONLARIS cannot be held responsible for delays that are outside of our control and we cannot guarantee the exact delivery date. These may include, but are not limited to, delays caused by shipping carriers, customs processing, unforeseen logistical issues or severe weather conditions. In such cases, we will do our best to work with the courier to ensure that your package is delivered as soon as possible.
Additionally, there may be unforeseen circumstances that may delay the processing or shipment of your order, such as product availability issues, address verification problems, or payment processing delays. We will notify you as soon as possible if we encounter any issues with your order that may cause a delay. Please note that during peak seasons and holidays, shipping carriers may also experience delays in transit time and tracking updates.
In the event of a delivery issue, we recommend contacting the shipping carrier directly for the most accurate and up-to-date information regarding your shipment.
Damaged Items
We take great care in packaging our products to prevent damage during shipping. An item is considered damaged if it has a defect or if the product is physically broken. Damaged packaging that occurred during shipping, such as dented boxes with a product in good condition, is not considered damage. If you receive a damaged, defective, or incorrect item, please contact us within 72 hours of delivery with clear photos of the product and packaging so we can resolve the issue as quickly as possible. To report a damaged item please email us at: support@conlaris.com We will determine if you are eligible for a replacement at no cost to you. We do not refund, replace, nor accept returns for items damaged through normal use, wear and tear, or misuse.
Lost or Stolen Packages
We understand that it can be frustrating to experience lost or stolen packages during the shipping process. However, once we hand over the package to our courier partners, it is out of our control. Therefore, CONLARIS is not liable for lost, stolen, or delayed packages once they have been dispatched and are in the possession of the courier, and these fall outside of our refund policy. If your package is lost or stolen, we recommend that you reach out to the courier company directly to file a claim. Most courier companies have a claim process for lost or stolen packages and they may require additional information from you to complete the process. We will also contact the courier company on your behalf to follow up on a claim and provide updates. In the event that your package is lost or stolen, please contact us at support@conlaris.com and we will do our best to assist you.
Shipping Policy Changes
CONLARIS reserves the right to modify or update this Shipping Policy at any time without prior notice. It is the responsibility of the customer to review the most recent version of the Shipping Policy before making a purchase and using our products. By purchasing and continuing to use CONLARIS products, customers are indicating their acceptance of this Shipping Policy including any modifications that have been made to it. We encourage our customers to review this policy periodically to stay informed about any changes or updates that may affect their orders. If you have any questions or concerns about our Shipping Policy, please do not hesitate to contact us.