Last updated:  June 8^th, 2026

At CONLARIS, customer satisfaction is extremely important to us. Please read our Return & Refund Policy carefully before placing your order. It is the responsibility of each customer to review the most current version of our Return & Refund Policy prior to making a purchase and continuing to use CONLARIS products and services. By placing an order with CONLARIS and continuing to use our products, customers acknowledge that they have read, understood, and agreed to be bound by the terms and conditions outlined in this Return & Refund Policy.

Returns

You may request a return within 14 days of the delivery date. However, we recommend using our products consistently for at least 14 days to allow sufficient time to experience their intended effectiveness and benefits before initiating a return.

To be eligible for a return:

·       Items must be unused, unworn, and in their original condition

·       All original tags and packaging must be included

·       Proof of purchase or order confirmation is required

Items that do not meet these conditions may not qualify for a refund.

To start a return, please contact us at support@conlaris.com with your order number and the reason for the return. Items sent back without prior approval may not be accepted. Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

Refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider

Return Shipping Costs

All return shipping costs are the responsibility of the buyer. We do not cover, reimburse, or provide prepaid return shipping labels unless the item received are defective or incorrect. We recommend using a tracked shipping service, as we are not responsible for items lost or damaged during return shipping.

Non-Returnable Items

The following items cannot be returned or refunded:

• Final sale or clearance items
• Gift cards
• Items showing signs of use or damage caused after delivery

Refunds

Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds will be issued to your original payment method
• Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider

Shipping costs are non-refundable unless the item received was incorrect or defective.

Exchanges

We do not offer direct exchanges. If you want a different item, please return the original item first and place a new order.

Order Cancellation Policy

At CONLARIS, we understand that customers may occasionally change their mind after placing an order. For this reason, we offer a limited cancellation window.

Orders may only be cancelled within 24 hours after being placed, provided that they have not yet entered processing or been dispatched. Due to our efficient order fulfilment system, orders are typically processed within a short timeframe. Once an order has been processed or handed over to the shipping courier, it can no longer be cancelled. If you wish to cancel your order, we strongly recommend contacting our support team as soon as possible after placing your order. To request a cancellation, please contact us at: support@conlaris.com. If your cancellation request is received and approved before the order is processed:

• A full refund will be issued to your original payment method
• Refund processing times may vary depending on your payment provider

If your order has already been processed or shipped, cancellation will no longer be possible. In such cases, you may refer to our Return & Refund Policy for further assistance once your order has been delivered.

CONLARIS reserves the right to decline cancellation requests that are submitted after the order has entered the processing stage.

Incorrect Shipping Address

It is the responsibility of the customer to ensure that all shipping details provided at checkout are accurate and complete. Incomplete or inaccurate shipping details may result in delayed processing or order cancelation. For system-detected address issues, our customer support team will send an email to verify your shipping details within 3 business days of your order being placed. If we do not receive a response within this time, we reserve the right to cancel your order. If an incorrect shipping address is entered, the customer must notify us within 24 hours of placing the order. Failure to do so may result in the order being processed and shipped to the address provided. In such cases, CONLARIS cannot guarantee a replacement or refund for orders shipped to an incorrect address supplied by the customer.

Delayed Delivery

While we make every effort to ensure timely delivery of your order, CONLARIS cannot be held responsible for delays that are outside of our control and we cannot guarantee the exact delivery date.  These may include, but are not limited to, delays caused by shipping carriers, customs processing, unforeseen logistical issues or severe weather conditions. In such cases, we will do our best to work with the courier to ensure that your package is delivered as soon as possible.

Additionally, there may be unforeseen circumstances that may delay the processing or shipment of your order, such as product availability issues, address verification problems, or payment processing delays. We will notify you as soon as possible if we encounter any issues with your order that may cause a delay. Please note that during peak seasons and holidays, shipping carriers may also experience delays in transit time and tracking updates. In the event of a delivery issue, we recommend contacting the shipping carrier directly for the most accurate and up-to-date information regarding your shipment.

Damaged or Incorrect Items

We take great care in packaging our products to prevent damage during shipping. An item is considered damaged if it has a defect or if the product is physically broken. Damaged packaging that occurred during shipping, such as dented boxes with a product in good condition, is not considered damage. If you receive a damaged, defective, or incorrect item, please contact us within 72 hours of delivery.

Please email at support@conlaris.com and include:

·       Your order number

·       A description of the issue

·       Clear photos showing the damage or incorrect item

If approved, we will provide a replacement or refund at no additional cost. We do not refund, replace, nor accept returns for items damaged through normal use, wear and tear, or misuse.

Lost or Stolen Packages

We understand that it can be frustrating to experience lost or stolen packages during the shipping process. However, once we hand over the package to our courier partners, it is out of our control. Therefore, CONLARIS is not liable for lost, stolen, or delayed packages once they have been dispatched and are in the possession of the courier, and these fall outside of our refund policy. If your package is lost or stolen, we recommend that you reach out to the courier company directly to file a claim. Most courier companies have a claim process for lost or stolen packages and they may require additional information from you to complete the process. We will also contact the courier company on your behalf to follow up on a claim and provide updates. In the event that your package is lost or stolen, please contact us at support@conlaris.com and we will do our best to assist you.

Policy Updates

CONLARIS reserves the right to modify or update this Return & Refund Policy at any time without prior notice.

By purchasing and continuing to use CONLARIS products, you acknowledge and agree to this policy, including any future changes. Customers are encouraged to review this page periodically.

If you have any questions, please contact us at: support@conlaris.com

Thank you for shopping with CONLARIS.